You’ve worked your whole life to lead up to this moment. You’ve put in the hours, studied your heart out, and visualized this achievement again and again. And now, you've landed a big promotion, yet you feel that there must be a mix-up somehow. That surely someone smarter than ourselves will realize that we're a fake? Consequently, you're not alone: The culprit of these feelings of doubt and insecurity is "imposter syndrome," a condition that's more common than you may think.
So, what are the components that go into a great customer experience? Research tells us that when you give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. That’s what every company strives for, right? But if that’s the case, why are we consumers so disappointed? There is an “experience-disconnect” going on everywhere!
As a professional speaker my job requires a lot of listening. I have to listen to the needs of the client before I can create the presentation. Because I spend most of my stage time talking I have had to work on and improve my listening skills. I get paid to talk but I am a much better speaker when I open my ears and my mind, receive and listen. The [...]
In 2000 I left the fashion industry behind and I began my new career as a professional speaker. Coming from a Ralph Lauren inspired fashion industry my first presentations were focused around professionalism and dress. I soon found those subject very limiting and changed my area of expertise to Change, Workplace Trends and Generations in the Workplace, and I put the professional presence presentations on the shelf. Well…guess what? Presence is [...]
One of the perks of being a professional speaker is that I get to hang out with really smart people, which means I often I get to pick their brains. Take for instance last Sunday night when I had dinner with one of the top executive coaches in Houston, Cecilia Rose. Cecilia works Houston’s top tier leaders helping them successfully navigate through career transitions. I asked her what was the [...]