Most Millennials were raised by Baby Boomers and are often misunderstood by Gen X, Traditionalists, and even the Boomers. When you understand what motivates this generation (also known as Gen Y), you gain a compelling competitive advantage in attracting, retaining, and engaging Millennial talent that fits well with your own organization.
So, what are the components that go into a great customer experience? Research tells us that when you give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. That’s what every company strives for, right? But if that’s the case, why are we consumers so disappointed? There is an “experience-disconnect” going on everywhere!
Gen Z is on the Horizon I have been speaking on Generations in the Workplace for 10 years and finally I have a new Generation to introduce to the workplace! Gen Z is on the horizon! This untested generation’s oldest members are now turning 21 and getting ready to enter your workforce. Gen Z will soon take on their own mantle as opposed to the “They want a trophy [...]
I have always been fascinated with the concept of employee engagement. Before I became a professional speaker, I owned and operated four retail-clothing stores in Houston. Back then, I instinctively knew the power of employee engagement. I saw first hand that if my employees were happy and motivated they would be more productive—selling more and growing the business. And I found ways to support and encourage these positive attitudes in [...]
Before becoming a keynote speaker I will admit I was afraid of public speaking. As far back as I can remember the fear of getting up in front of any group made my heart beat fast and my nerves run wild. It took me almost 10 years to be comfortable giving a speech on the big stage. In this blog post I am sharing the tips and practices that have [...]
Many of you know I speak around the country on the subjects of Generations in the Workplace, Change and Rebranding, and Generational Opportunities. A few weeks ago I returned home from an event where the team who booked me was under the impression that my 45-minute presentation would give them the quick and easy steps in “How to Manage Your Millennial.” The director said that these young kids are a huge interruption in [...]
I have to admit that I have neglected LinkedIn for a long time. Although I hopped on its platform years ago, most of my social time and energy went to the more playful and engaging sites like Facebook and Instagram. But, now I am putting my attention towards LinkedIn. Right now is the best time to focus on LinkedIn. LinkedIn is where Instagram was 5 years ago. . With more than [...]
I have been presenting keynotes on Millennials and the generations in the workplace for nearly 10 years now. I can remember back in 2008 when there were just a handful of Millennials in the crowd. Today, my audiences are filled with professionals aged 36 and under, while the number of Millennials in the workplace continues to increase. This “New Workforce” is close to half of the US workforce and they [...]
Recently I was on a conference call discussing the new leadership style of Generation X. The keynote’s title was "Bridging the Generation Gap – Passing the Torch!". The leaders on the call shared with me that their leadership team, of mostly Baby Boomers, were all close to retirement. It was time for Generation X to take over the leadership reigns. The Boomers were worried–and the X'ers were excited! Gen X leaders [...]
My last keynote focused around generations in healthcare. The event brought me to New York City where I had the honor of presenting to a room of about 150 physicians and some staff from hospitals across the country. They asked if I would do the opening keynote on “The Generations in the Workplace,” with a focus on healthcare. In addition they wanted a breakout going deeper into generational perspectives in [...]