Most Millennials were raised by Baby Boomers and are often misunderstood by Gen X, Traditionalists, and even the Boomers. When you understand what motivates this generation (also known as Gen Y), you gain a compelling competitive advantage in attracting, retaining, and engaging Millennial talent that fits well with your own organization.
So, what are the components that go into a great customer experience? Research tells us that when you give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. That’s what every company strives for, right? But if that’s the case, why are we consumers so disappointed? There is an “experience-disconnect” going on everywhere!
I have always been fascinated with the concept of employee engagement. Before I became a professional speaker, I owned and operated four retail-clothing stores in Houston. Back then, I instinctively knew the power of employee engagement. I saw first hand that if my employees were happy and motivated they would be more productive—selling more and growing the business. And I found ways to support and encourage these positive attitudes in [...]
Many of you know I speak around the country on the subjects of Generations in the Workplace, Change and Rebranding, and Generational Opportunities. A few weeks ago I returned home from an event where the team who booked me was under the impression that my 45-minute presentation would give them the quick and easy steps in “How to Manage Your Millennial.” The director said that these young kids are a huge interruption in [...]
I have been presenting keynotes on Millennials and the generations in the workplace for nearly 10 years now. I can remember back in 2008 when there were just a handful of Millennials in the crowd. Today, my audiences are filled with professionals aged 36 and under, while the number of Millennials in the workplace continues to increase. This “New Workforce” is close to half of the US workforce and they [...]
Recently I was on a conference call discussing the new leadership style of Generation X. The keynote’s title was "Bridging the Generation Gap – Passing the Torch!". The leaders on the call shared with me that their leadership team, of mostly Baby Boomers, were all close to retirement. It was time for Generation X to take over the leadership reigns. The Boomers were worried–and the X'ers were excited! Gen X leaders [...]
As a professional speaker my job requires a lot of listening. I have to listen to the needs of the client before I can create the presentation. Because I spend most of my stage time talking I have had to work on and improve my listening skills. I get paid to talk but I am a much better speaker when I open my ears and my mind, receive and listen. The [...]
In 2000 I left the fashion industry behind and I began my new career as a professional speaker. Coming from a Ralph Lauren inspired fashion industry my first presentations were focused around professionalism and dress. I soon found those subject very limiting and changed my area of expertise to Change, Workplace Trends and Generations in the Workplace, and I put the professional presence presentations on the shelf. Well…guess what? Presence is [...]
There are no quick and dirty tips when it comes to managing and Millennials in today’s workplace. Millennials, for those of you living under a rock, are individuals born after 1980 and particularly those now leaving college. The key to successfully managing this generation begins with understanding them. They look at their world, lifestyle, and work very differently than the generations preceding them do. The unpopular news is that you [...]
One of the perks of being a professional speaker is that I get to hang out with really smart people, which means I often I get to pick their brains. Take for instance last Sunday night when I had dinner with one of the top executive coaches in Houston, Cecilia Rose. Cecilia works Houston’s top tier leaders helping them successfully navigate through career transitions. I asked her what was the [...]