You’ve worked your whole life to lead up to this moment. You’ve put in the hours, studied your heart out, and visualized this achievement again and again. And now, you've landed a big promotion, yet you feel that there must be a mix-up somehow. That surely someone smarter than ourselves will realize that we're a fake? Consequently, you're not alone: The culprit of these feelings of doubt and insecurity is "imposter syndrome," a condition that's more common than you may think.
So, what are the components that go into a great customer experience? Research tells us that when you give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. That’s what every company strives for, right? But if that’s the case, why are we consumers so disappointed? There is an “experience-disconnect” going on everywhere!
As a professional speaker my job requires a lot of listening. I have to listen to the needs of the client before I can create the presentation. Because I spend most of my stage time talking I have had to work on and improve my listening skills. I get paid to talk but I am a much better speaker when I open my ears and my mind, receive and listen. The [...]
I admit I feel sure that I have a touch of ADHD…I never officially got tested but I do get distracted and lose focus easily. I get a lot of ideas all at once (like now when I am writing this and have an urge to look at shoes on Zappos) and I have to stop and refocus on the task at hand. The idea that I have ADD didn’t [...]
In 2000 I left the fashion industry behind and I began my new career as a professional speaker. Coming from a Ralph Lauren inspired fashion industry my first presentations were focused around professionalism and dress. I soon found those subject very limiting and changed my area of expertise to Change, Workplace Trends and Generations in the Workplace, and I put the professional presence presentations on the shelf. Well…guess what? Presence is [...]
One of the great perks in being a professional speaker is that I do get to hear mind –blowing presentations. Last week I had the privilege of listening to Sandra Bond Chapman, PhD, founder and leader of the Center for BrainHealth at UT Dallas discussing how to make your brain smarter. Dr. Chapman shared her knowledge on brain health and how we can improve it. It turns out we can actually [...]
One of the perks of being a professional speaker is that I get to hang out with really smart people, which means I often I get to pick their brains. Take for instance last Sunday night when I had dinner with one of the top executive coaches in Houston, Cecilia Rose. Cecilia works Houston’s top tier leaders helping them successfully navigate through career transitions. I asked her what was the [...]
Ouch! Reality bites. Today there are some powerful Unwritten Rules in every organization that stand in the way of your success. These are the unwritten but important behaviors that must be addressed for career advancement. My goal in this post is to help not only Millennials but all generations understand advancement strategies and recognize opportunities to make key decisions about their career options. Here are my suggestions for conquering the [...]
Recently I watched the Academy Award nominated movie “The Theory of Everything.” I love it and I became fascinated by the way Stephen Hawking thinks. I began to dig a little deeper and found this quote: “Intelligence is the ability to adapt to change.” ~ —Stephen Hawking Wow! … what a gutsy statement. It implies inversely, that those who are not willing to change are not intelligent. I know that is not true., but think [...]