We had Karen close our customer service training on "Stand by Your Brand." We received incredible feedback from our employees about how motivated they were to change their focus around customer service and recognize their role in making interactions with customers positive. Our President, Brenda Harris says, "YOU ROCK!"
Putting the WOW in Service!
Just Stand by Your Brand
Everybody’s talking about Branding. Brands are hot! Branding is more than an advertising buzzword-today, your brand it is the core of your company and the heart of your culture. This program shows you how to instill your company's brand (message and promise) to your employees. Each time an employee interacts with the public, via e-mails, face to face or on the phone, they impact how the public feels about your organization. Empower your team, and create brand champions. Rediscover what makes your business one in a million.
Attendees will learn:
- How to develop and communicate your brand to all your employees
- How to attract the new markets (Younger buyer and female buyer)
- How to use the power of your brand and why it keeps employees motivated
- How to implement programs and activities that reinforce your brand
- How to see the importance of speaking and writing in consistent brand language
- How to rebrand a brand that is not effective